At 6:47 on a Tuesday morning, Adaeze sent us a single message on WhatsApp: “Someone has just rear-ended me on Third Mainland Bridge. What do I do?”
What followed was a textbook example of why we built ChatSure the way we did.
The first hour
Wura responded within seconds: stay safe, take photos, get the other driver's details, and don't leave the scene without exchanging insurance information. Adaeze sent six photos in the next twenty minutes. Wura confirmed the policy was active, opened a claim, and assigned it to a human handler.
The next 36 hours
Our claims specialist contacted the partner insurer, who dispatched a loss adjuster the same afternoon. The adjuster's report came back the next morning. Quote accepted. Settlement approved.
Hour 41
Adaeze received the settlement payment to her Wema Bank account. 31 hours under our 72-hour promise.
That's the story. There's no twist. It's what should happen every single time — and it's the standard we hold ourselves to.